are hiring for BPO / MNC for all the junior & Senior positions.Technical Support Engineer Voice & Non Voice Chat supportResponsibilities :
support engineer - L1 - Skills - Tech knowledge. H/W & N/W.
support engineer - L1 – L2
desktop changes to avoid deployment collisions
requests for roll out
roll out plans for changes requests
track of request and make sure they are implemented as planned
in incident handling concerning desktop changes.
in projects concerning bigger desktop changes, for example roll out
of new antivirus.
environment knowledge (desktop & server).
some level of technical understanding of the products building up a
from the desktop environment.
and experience of change management process.
support experience necessary.
Service desk or technical call center experience is necessary.
systematic problem solving skills required.
Windows7, Windows Vista, Windows XP, Windows 2000
Windows 2000, Windows 2003, Windows 2008