Technical Support

Black And White Business Solutions Pvt Ltd
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Bangalore
Posted on 27 Aug 19
Job is expired
Job DescriptionLast Date 25 Oct 19

Hi Dear Aspirant,

We are hiring for BPO / MNC for all the junior & Senior positions.


Designation:

  • Customer Support Executive
  • Technical Support Engineer Voice & Non Voice Chat supportResponsibilities : 
    Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.
    Customer support engineer - L1 – L2

    •  Coordinate desktop changes to avoid deployment collisions

    • Prepare requests for roll out

    • Prioritize change requests

    • Create roll out plans for changes requests

    • Coordinate implementation process

    • Keep track of request and make sure they are implemented as planned

    • Participate in incident handling concerning desktop changes.

    • Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.

    • Microsoft environment knowledge (desktop & server).

    • Have some level of technical understanding of the products building up a desktop service.

    • Experience from the desktop environment.

    • Understanding and experience of change management process.

    Technical Requirements :

    • Phone support experience necessary.

    • Technical Service desk or technical call center experience is necessary.

    • Disciplined, systematic problem solving skills required.

    • Windows Operating systems

    • Clients: Windows7, Windows Vista, Windows XP, Windows 2000

    • Servers: Windows 2000, Windows 2003, Windows 2008

  • Job Type : Full Time
    Interview Type : Face to Face Interview
    Company Description
    Incorporated in 2006, we are the leader and innovator of the staffing industry and today, have evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand in hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals.
    Job is expired
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