Technical Support jobs in Bangalore at Black And White Business Solutions Pvt Ltd

Hi Dear Aspirant.

Hiring freshers / Exp for MNC bpo customer support or tech support, appear for multiple companies, get your documents to collect the offer letter same day.

Designation:

1. Customer Support Executive. ( Voice - Non Voice / Email / Chat)

2. Technical Support Engineer( Hardware / Software / Networking support). - Pilot Process

Responsibilities :

Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.

Customer support engineer - L1 - L2

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for roll out

Prioritize change requests

Create roll out plans for changes requests

Coordinate implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of change management process.

Technical Requirements :

Phone support experience necessary.

Technical Service desk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Windows Operating systems

Clients: Windows7, Windows Vista, Windows XP, Windows 2000

Servers: Windows 2000, Windows 2003, Windows 2008

To be scheduled for Interview

Please carry 2 copies of resume with all the educational documents photo copies and Aadhar card.

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Incorporated in 2006, we are the leader and innovator of the staffing industry and today, have evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand in hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals.