Technical support

IGNITES HUMAN CAPITAL SERVICE PVT Ltd.
Experience : Freshers
Education : Any Graduate
Location : Bangalore
Yearly Salary : Rs. 4,00,000 - Rs. 4,50,000
Posted on 30 May 19
Job is expired
Job DescriptionLast Date 29 Jun 19
Job Description:
  • 'Greetings from IGNITES Human Capital Services'
  • IAs Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).
  • If you thrive in a dynamic, collaborative workplace, company provides an environment where challenged and inspired every single day. 
  • And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. 
Roles & Responsibilities:-
  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and Asia- Pacific. 
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers 
  • Provide remote infrastructure support delivery and performing problem cause analysis 
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service 
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/ product improvements. 
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution 
  • Provide direct technical assistance to customers via phone, email, and chat. 
Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description

IgNITES Human Capital Services

Job is expired
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