Technical support jobs in Bangalore at JMZ TECHNOLOGIES PVT LTD

IT Service Desk L1

Bangalore

Company (Third Party Vendor)

Job Description

Any Degree /Diploma

Answering customer inquiries and listen to their problems/asks
Troubleshooting customer reported problems – Remote support and On-site support.
Identifying root causes for the problems and taking corrective and preventive steps.
Installation of OS and software.
Providing training to the customer on software and solutions.
Product demonstration to customers.
Generating problem reports, logging issues, escalation of critical issues.

Should have worked as a Technical Service Desk Executive for min 6 months to 2 Years have worked for any Global client (preferably US Client).

Freshers can apply who have Good communication with US Accent (written & oral)
Should have Knowledge /Expertise on all Service desk activities (Desktop Support, Application Installation, Basic Networking, Windows Troubleshooting, pending call follow up, vendor interaction, user interaction)

Required Skills:

Good reasoning and analytical skills
Good listening skills
Excellent Communication skills
Job Type: Full-time (Inbound)
Salary: ₹100,000.00 - ₹250,000.00 per year
Experience: IT Support: 6 months to 2 year (Preferred)
Education: Any Degree / Diploma
Work Remotely: Currently Yes
Work Location: Whitefield
Transport: Pick & Drop facility

Mandatory documents:

· Employment(s),Academics, ID proof, Address Proof etc. Will be requiring a BG report

All past Company:

· Offer Letter/ Appointment Letter

· Reliving Letter

· Experience Letter

· Last Company 3 Months Pay slips

· For Last Company relieving and experience letter take signature undertaking form, mention within how many days he will submit

JMZ Technologies Private Limited is a Private incorporated Company, It is classified as Non-govt company and is registered at Registrar of Companies, Bangalore. It is involved in Software publishing, consultancy and supply Software publishing includes production, supply and documentation of ready-made (non-customized) software, operating systems software, business & other applications software, computer games software for all platforms. Consultancy includes providing the best solution in the form of resources and custom software after analyzing the users needs and problems. Custom software also includes made-to-order software based on orders from specific users. Also, included are writing of software of any kind following directives of the users; software maintenance, web-page design.

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