JMZ TECHNOLOGIES PVT LTD jobs - Technical support

IT Service Desk L1

Bangalore

 Company (Third Party Vendor)

Job Description

Any Degree /Diploma

• Answering customer inquiries and listen to their problems/asks
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.

 Should have worked as a Technical Service Desk Executive for min 6 months to 2 Years have worked for any Global client (preferably US Client).

Required Skills:

• Good reasoning and analytical skills
• Good listening skills
• Excellent Communication skills                                                                                                                  
• Job Type: Full-time (Inbound)
• Salary: ₹100,000.00 - ₹250,000.00 per year
• Experience: IT Support: 6 months to 2 year (Preferred)
• Education: Any Degree / Diploma
• Work Remotely: Currently Yes
• Work Location: Whitefield
• Transport: Pick & Drop facility

Mandatory documents:

·         Employment(s), Academics, ID proof, Address Proof etc. Will be requiring a BG report

All past Company:

·         Offer Letter/ Appointment Letter

·         Reliving Letter

·         Experience Letter

·         Last Company 3 Months Pay slips

·         For Last Company relieving and experience letter take signature undertaking form, mention within how many days he will submit