Job Shop jobs - Technical support

Technical Support

Job Shop
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

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Offers in International & Domestic BPOs Sal up to 3.5 lacs PA (Technical Support / Customer support / Inside Sales) Opportunities under one roof in JOB SHOP, Bangalore’s Largest Recruitment Firm.
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Are you a customer service professional with an interest in technology? If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialist will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

  • In this role you will be

    Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics

    Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking

    Troubleshooting network problems like network errors, connectivity issues.

    Assembling, installing and troubleshooting computer hardware.

    Installing, troubleshooting & maintaining of operating system, Laptops and notebooks

    Installing and managing Applications on Remote.

    Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.

    Managing customer expectations regarding estimated response times

    What were looking for ?

    The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

    Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

    Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

    Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods

    Excellent communication skills and high emotional intelligence

    Personal interest in consumer electronics and IT related products and services

    Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations

    Excellent Problem Solving and Customer Service Skills

    Ability to think creatively and should have positive attitude.

    Strong analytical & Interpersonal skills

  • Benefits

    Best in the industry pay

    Performance based incentives

    Excellent growth opportunities from internal IJP's

    Regular Rewards and Recognition Program

    Monthly Employee Engagement Activities

  • Perks and Benefits

    Free Transportation & food provided , Monthly Incentives

    Qualification : Graduates only

    Languages : Excellent communication in English

    Shift : US rotational

    Off : 2 days offs

    Cabs : 2 way cabs

    Location : Bannergatta road

    Salary : freshers 20 k// Experienced up to 30 k + incentives (Customer support )


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    Job Particulars

    Job TypeApprenticeship
    Hiring Process Face to Face Interview

    About Company

    Job Shop
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    Job Shop recruiting Technical support Experienced(Fresher) candidates candidates nearby Bangalore,.Job Shop vacancies for Technical support is recruited through Written-test, Face to Face Interview etc.
    Job Shop Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Technical support position in Job Shop. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Job Shop recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Job Shop and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Job Shop and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Job Shop and near your city and get a secured career.