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Are you a customer service professional with an interest in technology? If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialist will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

In this role you will be

Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics

Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking

Troubleshooting network problems like network errors, connectivity issues.

Assembling, installing and troubleshooting computer hardware.

Installing, troubleshooting & maintaining of operating system, Laptops and notebooks

Installing and managing Applications on Remote.

Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.

Managing customer expectations regarding estimated response times

What were looking for ?

The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods

Excellent communication skills and high emotional intelligence

Personal interest in consumer electronics and IT related products and services

Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations

Excellent Problem Solving and Customer Service Skills

Ability to think creatively and should have positive attitude.

Strong analytical & Interpersonal skills

Benefits

Best in the industry pay

Performance based incentives

Excellent growth opportunities from internal IJP's

Regular Rewards and Recognition Program

Monthly Employee Engagement Activities

Perks and Benefits

Free Transportation & food provided , Monthly Incentives

Qualification : Graduates only

Languages : Excellent communication in English

Shift : US rotational

Off : 2 days offs

Cabs : 2 way cabs

Location : Bannergatta road

Salary : freshers 20 k// Experienced up to 30 k + incentives (Customer support )