Technical support
5 days working
Rotational shifts and off
Skills : trouble shooting , active directory , Microsoft 360 , google
2+ years of international experience
Full time job
- Answering customer inquiries and listen to their problems/asks
- Troubleshooting customer reported problems – Remote support and On-site support.
- Identifying root causes for the problems and taking corrective and preventive steps.
- Installation of OS and software.
- Providing training to the customer on software and solutions.
- Product demonstration to customers.
- Generating problem reports, logging issues, escalation of critical issues.
- Providing support in the form of procedural documentation.
Required Skills:
- Good reasoning and analytical skills
- Good listening skills
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.