Telligent Support LLP jobs - Technical support

Technical Support Specialist

Are you a customer service professional with an interest in technology? If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background.  Our Technical Support Specialistwill provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

In this role you will…

·         Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics

·         Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking 

·         Troubleshooting network problems like network errors, connectivity issues.

·         Assembling, installing and troubleshooting computer hardware.

·         Installing, troubleshooting & maintaining of operating system, Laptops and notebooks

·         Installing and managing Applications on Remote.

·         Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.

·         Managing customer expectations regarding estimated response times

What we’re looking for

·         Minimum of 6months of experience with Technical Support for international customers

·         The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

·         Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

·         Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

·         Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods

·         Excellent communication skills and high emotional intelligence

·         Personal interest in consumer electronics and IT related products and services

·         Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations

·         Excellent Problem Solving and Customer Service Skills

·         Ability to think creatively and should have positive attitude.

·         Strong analytical & Interpersonal skills

Benefits

·         Best in the industry pay

·         Performance based incentives

·         Excellent growth opportunities from internal IJPs

·         Regular Rewards and Recognition Program

·         Monthly Employee Engagement Activities

·         Free unlimited meals

·         Free transportation (both ways) for maximum ease

·         Security Escort for women taking Company cab post 9pm

·         Housing conveyance allowance

·         Medical Insurance

 Contact Person.

Name – Shreeja  

Number – 8147091054