Good Communication Skills, Presentation Skills, Interpersonal Skills
· Excellent Soft Skills
· Hardware/ networking/ Laptop/ desktop/ OS/ VPO/ Blackberry /or System, Product, Process Knowledge
· Process Expert - Knowledge & Delivery in BPO/ Call Center/ Call Centre
· Identify process level gaps & analyze the root cause of complaints
· Candidate should have 0-5 year of experience in the Customer Support Voice Process.
· Regularly updating training modules
· Should be open to work Night shifts.