ZaranTech Software Private Limited jobs - Technical Support

Selected intern's day-to-day responsibilities include:

1. Develop a deep knowledge of Google and Microsoft's range of applications (Google Apps, Google Drive, Microsoft Office)
2. Solve basic common user problems in real time, including software functionality problems and questions; data communication/internet/networking troubleshooting, installation problems and questions; and OS and browser-related issues
3. Escalate top priority, production-critical issues to the appropriate technical staff Completely involved in troubleshooting technical problems
4. Maintain ownership of issues until resolution. Resolve incidents in a timely manner as per SLAs
5. Take full ownership of customer problems/cases, monitor for proper and on-time feedback
6. Act as the front-line T2 technical contact to interact with customers (business partners and direct customers)
7. Work closely with the sales coordinators. Follow the visit and escalate for technical or business emergencies
8. Try to resolve the case remotely, it can't resolve due to complexity, urgency, ability to escalate to the higher team

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