help resolve customers’ technical problems via email, phone, social media and in person .Professionals in this area either work in-house (providing support within a particular organisation) or provide support and services to other businesses, to customers of a particular product, or on an ad hoc basis. For example, there is a growing market for on-demand services for home and office tech repair, set-up and troubleshooting. Companies providing this service dispatch their support analysts when summoned to fix anything from a cracked iPhone screen to a tricky installation or a laptop riddled with malware.
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