Technical support

Dwizzy Infotech Pvt Ltd
Experience : Freshers
Education : BE/B.Tech
Location : Noida
Posted on 20 Jun 19
Job is expired
Job DescriptionLast Date 18 Aug 19
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Dwizzy's mission is to help SME retailers by providing them tools that help them grow their business. We are building advanced tools that use the latest in web, mobile, and Internet technologies. At the same time, we focus hard on making them dead simple to use. We know that our business customer wants to focus on running their business, and do not want to bogged down by technology.
Job is expired
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