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2 to 3 Years 
55,000 - 80,000 Per Month Job Title:Technical Support (Production Support)
Position Type: Permanent
Job Location: Pune (Sasoon road)
Notice Period: Immediate to 15 Days
Salary Budget: 2 - 3 yrs - 7 LPA and 3.1 - 6 yrs -10 LPA
Below are the Job Details
Qualification & Experience:- BE/BTech/MCA/MSc/MCM with 3 to 5 Years of experience.
Skillset:
· Minimum 2 to 3 years of experience in Technical Support role
· Able to work in shifts if required (12 pm to 9 pm fixed Shift)
· Experience in Linux Administration
· Experience with RDBMS and SQL
· Monitor the production environment by running already automated scripts and ensure all the devices are up and running
· Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
· Demonstrate the ability to assemble a complete and accurate root cause analysis of reported issues
· Handle complex customer problems, document knowledge-based articles to all product related technical issues experienced by customers
· Must have excellent verbal and written communication and problem-solving skills
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