Tridat Technologies jobs - Technical Support L1 - Automate

• Server-level technical skills: server builds and administration, setup, and support, virtual environment administration
• Document partner interaction, troubleshooting, and results in a clear and concise manner
• Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on the diagnosis of the problem
• Analyze, test, and modify partner and end-user customer’s computer systems based on their unique design specifications and/or computing environment
• Interact with partners and end-users to provide support via phone, ticket system, and chat and answer user inquiries regarding the system
• Meet posted metrics for performance
• Organized, detail-oriented, and self-motivated
• Ability to effectively communicate through phone, chat, and email is required
• Ability to work on multiple issues simultaneously in a fast-paced environment
• Ability to work within a team environment as well as work independently while maintaining a high level of efficiency.

Shifts – 1st 6 months will be Night shifts – after that, it will be rotational – 24* 7

Location – The position can be based out of Pune, Mumbai or Bangalore – however, interviews will happen at the Pune location.

Notice period – Max 45 days

Employment Mode: Permanent Opportunity

Work Mode: Work from the office