Continuum Managed Solutions LLP jobs - Technical Support L1

Looking for basic windows experience

Looking for Excellent Communication

Years of experience : - 6 month to 2 Years

Desktop troubleshooting & Installation

Who can join immediately

Shift - SP Shift - 7 PM to 4 AM

Source only Male candidates

We will provide them 3 months training of in-house product

Education Criteria - Any Graduate OR 10+2+3 year Diploma / Degree (Mandatory).

Job Detail : -

CW Product Support -L1

Location : - Mumbai/Pune

• Experience with Microsoft operating systems at the desktop and server level (Mandatory)
• Document partner interaction, troubleshooting, and results in a clear and concise manner
• Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on diagnosis of the problem
• Analyze, test, and modify partner and end user customer's computer systems based upon their unique design specifications and/or computing environment
• Interact with partners and end users to provide support via phone, ticket system and chat and answer user inquiries regarding the system
• Meet posted metrics for performance
• Organized, detail oriented, and self-motivated
• Ability to effectively communicate through phone, chat, and email is required
• Server level technical skills: server builds and administration, setup and support, virtual environment administration
• Ability to work on multiple issues simultaneously in a fast paced environment
• Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency
• Any Graduate OR 10+2+3 year Diploma / Degree (Mandatory).
• 6 month -1yr