Technical Support Manager jobs in Pune at Accops Systems Private Limited

Technical Support Manager

Qualification: BE/BTech/MCA/MTech(Preferably

Experience: 5 – 8 years | Location: Pune

Technical Skills Required

1. Product and Application Support:

Good experience in product and application support with sound knowledge of networking and IT Infrastructure
Must have worked on supporting any enterprise security applications like zero trust, Identity Management solution, Multifactor Authentication Solution
Any support experience in Virtualization products coming from Citrix, Microsoft, Dell etc.
Should have worked with any reverse proxy solutions
Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS etc.
OWASP Application Security Guidelines
How typically big enterprise support product installation and upgrades are managed and how the patch management is done
Knowledge of Power-shell scripting, linux shell scripting, and Python

2. Infra Support:

Excellent knowledge in Windows Server operating systems & Roles - Active directory, Group policies, Remote Desktop services, IIS, FSMO roles.
Process data analyzing, Windows sys- internals tools knowledge will be add on. Batch and PowerShell scripting will be desirable
Work experience in Client-side operating systems - Windows 7,8,10 are must
Very good Working knowledge in Linux & Mac operating systems
Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, http analyser, Debug view etc.
knowledge in VAPT analysis & Security
knowledge about security software such as DLP, firewalls (End point security are add on)

3. Support Management and Tools knowledge:

Good knowledge of L1 and L2 Ticket tracking tools
Good Knowledge of Service level management tools
Should be able to manage escalations and the agreed and provided SLA for various clients
Should be able to provide reports for any escalations, Root cause Analysis (RCA) , Productivity reports
Must make sure escalations are managed at root level and there is zero repeat escalations

Accops’s software and hardware products enable businesses to efficiently virtualize, secure and deliver business applications, corporate workspace, and network services to their employees, partners, vendors, home users and mobile users, enabling instant access from anywhere, using any device. Accops was established in Oct 2012 and is headquartered in Pune-India, with offices in Mumbai,Bengaluru, New Delhi and Germany.