Technical Support Manager

Druva
Experience : 2 to 3 Years
Location : Pune
Job Role : HR
Posted on 30 Sep 19
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Job DescriptionLast Date 29 Nov 19
Technical Support Manager

PUNE, MAHARASHTRA, INDIASUPPORT – SUPPORTFULL-TIME

Experience: At least 2-3 Years Managing a Team
  

Responsibilities :

  • Manages team including performance management and coaching
  • Escalation Management
  • Works with management to develop and implement strategic plans, initiatives, and direction
  • Works with customers and internal teams to resolve issues
  • Develops individual goals and objectives for direct reports.
  • Handles moderately complex projects
  • Drive operational improvement
  • Increase efficiencies and service improvements with automation
  • Able to manage others through rapid and constant change while collaborating with other teams to ensure strong service experience for our customers.
  • Able to allocate resources and adjust priorities to maximize team performance.
  • Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management.
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