Technical Support Officer - Voice English Hindi jobs in Indore at HGS

Technical Support Officer - Voice (English & Hindi)

Job Code : HGS/184

Location: Indore

Roles and Responsibilities:

Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company computer platform to keep each customer record updated

Education & Experience:

Technical Graduates/Diplomas/Post Graduates/Engineers –
Fresher’s or Upto 0 to 1 years of Experience as Technical Support

Desired Skills and Abilities:

Excellent Verbal Communication Skill - English and Hindi
Basic Telephone Eitquettes & MS Office
Typing skills minimum 15 wpm with 85% accuracy and Basic System Navigation Skills
Knowledge of IP networking (switching/routing/firewall)

Benefits:

Salary – INR 14000 Per Month
1 Rotational Weekly Off
Reward and Recognition Program
Extensive Training Programs
Opportunity to work for one of the world’s largest telecom technology and services company

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.

Pune

Noida

Mumbai

Bangalore

Delhi

Hyderabad

Kolkata

Medical Laboratory Technician (Cardiology and Physiology) Jobs in Pune

DevOps Jobs in Pune

Optical Worker Jobs in Pune

Research/JRF/SRF Jobs in Pune

Screen Printing Jobs in Pune