Technical Support Representative jobs in Bangalore at DXC Technology

Job Role: 'Technical Support Representative’ (Voice - Corp to Corp Support)

Eligibility: BE/BTech, BCA and B.Sc. 2019-20 passed out.

Job Description:

Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred.

Exp: 0-1 Yrs experience in Desktop/Laptop/Applications related troubleshooting
Candidates with MCSE will be preferred
Certification in ITIL preferred
Ability to work in 24/7 shift Environment
Experience in working on SNOW / Remedy.
Experience in Semi tech/ISP troubleshooting.
Excellent Communication Skills
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
Validating the closure

Job Profile/Key Responsibilities:

As part of this role, person is required to provide 24X7 support on Service Desk responsibilities
Providing L1/1.5 assistance to the client users over Email & Chat.
Resource would also need to create incidents from the emails received from the users
Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.
Provide basic level troubleshooting on Windows machines
Resource should have experience on desktop and windows application troubleshooting
Resource would also be required to route unresolvable issues to next level of support
Working on a leveraged model the resource may need to support more than one account
Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
Should possess ITIL lifecycle understanding
Resource is required to have good communication skills – both verbal and written
Resource should be able to quantify the impact of application problems. And then should be able to provide solutions

Work Location - Bengaluru

Work Location: Bangalore

Shifts: Global Shifts

Salary: 2.9 lacs/Annum

DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, serving nearly 6,000 private and public sector clients from a diverse array of industries across 70 countries. The company's technology independence, global talent and extensive partner network help clients harness the power of innovation to thrive on change and guide their digital transformation journeys.

The company was formed on April 1, 2017, by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise. DXC Technology has successfully guided the world’s largest enterprises and government agencies through successful change cycles. With some 130,000 employees worldwide, the company’s deep experience gives it a clear and confident vision to help clients navigate the future.

DXC Technology is a Fortune 500 company and represented in the S&P 500 Index. The company works to create greater value for clients, partners and shareholders, and to present growth opportunities for its people. DXC Technology is ranked among the world’s best corporate citizens.

DXC Technology’s extensive partner network helps us drive collaboration and leverage technology independence. The company has established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi Vantara, HP, HPE, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.