Introduction A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities
• High level application support. • Monitor production environment for application generated alerts. • Deployment, OS/DB upgrade checkouts including administrative tasks (forms, etc). • Implement Incident Management Process to resolve incidents. • Monitoring & checking the incidents for accuracy & correctness. • Perform routine reports & escalate any anomaly detected. • Taking knowledge transfer for new applications, documentation & cross training the team on the same • To have regular calls with different/next level teams for new activities/updates, documentation & sharing with the team
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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