Notuno Infotech Pvt Ltd jobs - Technical Support Representative

This is regarding immediate job opening with one of our Company looking for Immediate Joiners For Technical Support With Non-Voice Process at Contract to Hire Position For Hyderabad Location
Position: Technical Support Representative
Experience : 0 months to 2 years
Work Location: Hyderabad
Primary/Expert Skills: Technical Support Process
Excellent communication skills
Industry : BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Non-Voice
Role: Associate/Senior Associate - (Technical)
Employment Type: Full Time, Permanent
Roles and Responsibilities :
- 100% Process adherence to transaction processing timelines involving article Enrollment processes to avoid backdated transactions and other measurable metrics.
- 100% adherence to the legal guidelines as per the business framework.
- Process predefined number of transactions as assigned.
- Meet process SLAs / metrics - productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Respond to data requests.
- Raise process related issues/concerns on time with the process and team leads.
- Record data relating to production statistics, end-user related notes, etc as appropriate.
- Stay updated with the process knowledge/changes refer to knowledge updates/ repositories to effectively process transactions.
- Adapt to security practices set by the organization.
- Provide updates and submit reports related to own area of work.
- Perform rework on policies which were not processed First Time Right.
- Capture predefined policies/amendments in the client system during a business day.
- Record the output in the system provided.
- Highlight process related issues/concerns proactively with TL/TMS.
- Refer to knowledge updates/ repositories to effectively process transactions.