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Technical Support Representative

Notuno Infotech Pvt Ltd
Experience : Freshers
Education : BSc, BE/B.Tech
Location : Hyderabad(Hitech City )
Posted on 17 Feb 20
Job is expired
Job DescriptionLast Date 03 Mar 20
This is regarding immediate job opening with one of our Company looking for Immediate Joiners For Technical Support With Non-Voice Process at Contract to Hire Position For Hyderabad Location
Position: Technical Support Representative
Experience : 0 months to 2 years
Work Location: Hyderabad
Primary/Expert Skills: Technical Support Process
Excellent communication skills
Industry : BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Non-Voice
Role: Associate/Senior Associate - (Technical)
Employment Type: Full Time, Permanent
Roles and Responsibilities :
- 100% Process adherence to transaction processing timelines involving article Enrollment processes to avoid backdated transactions and other measurable metrics.
- 100% adherence to the legal guidelines as per the business framework.
- Process predefined number of transactions as assigned.
- Meet process SLAs / metrics - productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Respond to data requests.
- Raise process related issues/concerns on time with the process and team leads.
- Record data relating to production statistics, end-user related notes, etc as appropriate.
- Stay updated with the process knowledge/changes refer to knowledge updates/ repositories to effectively process transactions.
- Adapt to security practices set by the organization.
- Provide updates and submit reports related to own area of work.
- Perform rework on policies which were not processed First Time Right.
- Capture predefined policies/amendments in the client system during a business day.
- Record the output in the system provided.
- Highlight process related issues/concerns proactively with TL/TMS.
- Refer to knowledge updates/ repositories to effectively process transactions.
Job Type : Full Time
Interview Type : Written-test, Face to Face Interview
Company Description
We have been an established and popular company with an excellent track record for the best customer satisfaction. We have never compromised on the quality and the services provided to the customer and maintaining best service level agreements. We believe in keeping the customer happy and providing them with good work culture. We have an excellent staffs who will do their best ideas by keeping in constant touch with your company standards.
Job is expired
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