This is regarding immediate job opening with one of our Company looking for Immediate Joiners For Technical Support With Non-Voice Process at Contract to Hire Position For Hyderabad Location Position: Technical Support Representative Experience : 0 months to 2 years Work Location: Hyderabad Primary/Expert Skills: Technical Support Process Excellent communication skills Industry : BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Non-Voice Role: Associate/Senior Associate - (Technical) Employment Type: Full Time, Permanent Roles and Responsibilities : - 100% Process adherence to transaction processing timelines involving article Enrollment processes to avoid backdated transactions and other measurable metrics. - 100% adherence to the legal guidelines as per the business framework. - Process predefined number of transactions as assigned. - Meet process SLAs / metrics - productivity and quality targets within the established timelines. - Ensure process guidelines are followed and met as documented. - Respond to data requests. - Raise process related issues/concerns on time with the process and team leads. - Record data relating to production statistics, end-user related notes, etc as appropriate. - Stay updated with the process knowledge/changes refer to knowledge updates/ repositories to effectively process transactions. - Adapt to security practices set by the organization. - Provide updates and submit reports related to own area of work. - Perform rework on policies which were not processed First Time Right. - Capture predefined policies/amendments in the client system during a business day. - Record the output in the system provided. - Highlight process related issues/concerns proactively with TL/TMS. - Refer to knowledge updates/ repositories to effectively process transactions.
Interview Type : Written-test, Face to Face Interview
Company Description
We have been an established and popular company with an excellent track record for the best customer satisfaction. We have never compromised on the quality and the services provided to the customer and maintaining best service level agreements. We believe in keeping the customer happy and providing them with good work culture. We have an excellent staffs who will do their best ideas by keeping in constant touch with your company standards.
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