IBM jobs - Technical Support - Server Access Management
Technical Support - Server Access Management
0 to3 Years
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Posted:
4 Years ago
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1
Job Description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
CIO AccessHub project in IBM is one of the key initiatives, it brings 'who has what' data into a single location. AccessHub is a milestone in online access, security, and control for IBMers. The AccessHub initiatives, sponsored and directed by the oďŹce of the CIO, is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise.
In context of AccessHub strategy, the global support team will be in 3 strategic geographies (Mexico, Slovakia, India) to provide 24/7 support. We also manage sev 1 incidents using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers. We collaborate globally and encourage innovation and automated solutions like Chatbot that automatically responds to user questions acting as level 1 and level 2 support or ServiceNow ticketing tool solution to internally and externally simplify and unify the support process while obtaining relevant measurements for continuous improvement.
Required Technical and Professional Expertise
Primarily need to have IAM Development/Support background. Basic OS administration (AIX/Linux) skills will be good addition.
- 3+ years of Experience with ticketing system; ServiceDesk, Remedy, etc.
- Knowledge on any Identity and Access Management tools (Saviynt, IBM, Oracle and etc)
- Knowledge on basic operating system functions related to user administration (AIX, Linux and Windows)
- Provide Level 2 support for the system within agreed service levels.
- Ability to provide 24/7 on-call support as a SME (on a rotational basis if required)
- Work and Communication under pressure / client focus
- User orientation to provide great support
- Collaborative approach and ability to share with global team members lessons learned and blockers
- Good analytical skills
- Ability to learn fast the application logic and system functionalities
- Ability to translate user requirements base on tool capabilities
- Ability to drive and deliver e2e task
- Flexibility & Time management
- Detail oriented
Preferred Technical and Professional Expertise
- Implement and manage effectiveness of Incident, Service Request, Change and Problem management processes for the service area.
- Provide daily/weekly report for ticket status
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- No coding skills required but nice to have â SQL, DB2, JSON
- Potential to grow into more technical role
- Ticket management experience
- Work experience in agile environment
- Support experience
Job Particulars
Education
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Apprenticeship
Job Id
542883
Job Category
Diploma , Tech Support
State
Karnataka
Country
India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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