Position Type
Full time
Location(s):
IN.Bangalore.Office1
Position Details
The Ascendon Technical Support Specialist is accountable for supporting the applications delivered by the Ascendon Product Development Teams.
Below are the job requirements and main areas of accountability:
Roles and Responsibilities
- An ability to work independently, with minimal assistance to solve problems
- Excellent written and verbal communication skills with internal and external stakeholders
- Excellent collaboration and organizational skills
- Strong analysis and complex problem solving skills
- Ability to diagnose & address application issues
- High comfort level with context switching and multi-tasking
- Ticket intake and triage; Troubleshoot, diagnose, triage application defects
- Tight Incident Management procedures; Frequent updates, progress, transparency
- Incident ownership from inception to resolution
- Work with stakeholders to gather data and move issues to resolution
- Respond to requests such as clarifying functionality and configuration and completing service requests
- Monitoring and maintaining environments
- Participating in the Application Support on-call rotation schedule
Qualification
- 1+ years equivalent experience.
- Working knowledge of SQL Databases, Caching concepts, Network and Infrastructure models
- Experience with AWS Cloud Services, Postman, Elasticsearch, Kibana, JIRA and Remedy