RGS - Raising Global Solutions Pvt Ltd jobs - Technical Support Specialist

Technical Support Specialist

RGS - Raising Global Solutions Pvt Ltd
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

Job Role
  • Provide customer service for electronic products such as High-definition Consumer goods, Smart phones, Tablets Home Automation Devices.
  • Provide technical assistance through web-chat and email-based communication tools.
Job Responsibilities
  • Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
  • Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
  • Adhering to quality and performance standards.
  • Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
  • Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
  • Documenting customer transactions accurately and in-time in related customer and business tools.
  • Collaborating with team members and cross functional teams as per the business need.
  • Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.
Key Skills
  • Should possess effective written communication skills, comprehension skills and grammar.
  • Knowledge on networking concepts, Windows Operating System Concepts, Computer basics, Wireless Communication, Mobile applications, Mobile technology, electronic gadgets and Automated Home Appliances.
  • Excellent Typing Speed: (At least 30 wpm).
  • Excellent interpersonal, intrapersonal skills, team player.
  • Willing to work in Night Shifts or Rotational Shifts (24/7).
Desired Candidate Profile
  • Undergraduate above (No backlogs Not pursuing any regular studies).
  • Candidates with 0 to 2 years experience in BPO Industry.
  • Age = 30 years.

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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

RGS - Raising Global Solutions Pvt Ltd
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