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RGS - Raising Global Solutions Pvt Ltd jobs - Technical Support Specialist

Technical Support Specialist

RGS - Raising Global Solutions Pvt Ltd

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

Any Graduate, Other Course

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Posted: 1 Month ago

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Job Description

Job Role

Provide customer service for electronic products such as High-definition Consumer goods, Smart phones, Tablets Home Automation Devices.
Provide technical assistance through web-chat and email-based communication tools.

Job Responsibilities

Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
Adhering to quality and performance standards.
Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
Documenting customer transactions accurately and in-time in related customer and business tools.
Collaborating with team members and cross functional teams as per the business need.
Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.

Key Skills

Should possess effective written communication skills, comprehension skills and grammar.
Knowledge on networking concepts, Windows Operating System Concepts, Computer basics, Wireless Communication, Mobile applications, Mobile technology, electronic gadgets and Automated Home Appliances.
Excellent Typing Speed: (At least 30 wpm).
Excellent interpersonal, intrapersonal skills, team player.
Willing to work in Night Shifts or Rotational Shifts (24/7).

Desired Candidate Profile

Undergraduate above (No backlogs Not pursuing any regular studies).
Candidates with 0 to 2 years experience in BPO Industry.
Age = 30 years.

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Job Particulars

Role BPO / Customer care

Job TypeFull Time

Hiring Process Face to Face Interview

About Company

RGS - Raising Global Solutions Pvt Ltd

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RGS - Raising Global Solutions Pvt Ltd recruiting Technical Support Specialist Experienced(0 to 3 Years) candidates candidates nearby Hyderabad,.RGS - Raising Global Solutions Pvt Ltd vacancies for Technical Support Specialist is recruited through Written-test, Face to Face Interview etc.
RGS - Raising Global Solutions Pvt Ltd Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Other Course are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Hyderabad, can apply for Technical Support Specialist position in RGS - Raising Global Solutions Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the RGS - Raising Global Solutions Pvt Ltd recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of RGS - Raising Global Solutions Pvt Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of RGS - Raising Global Solutions Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in RGS - Raising Global Solutions Pvt Ltd and near your city and get a secured career.

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