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Technical Support Specialist

EClinicalWorks India Private Limited
Job is expired
Posted on 22 May 19
Job DescriptionLast Date 30 May 19
  • BE/ B.Tech (CS,IT,ECE),BSC, BCS, MCA from 2017-18 batch with good academics.
Job Description:
  • Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
  • Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
  • Maintain the highest level of soft-skills and telephone etiquettes.
  • Handle cases/schedules and escalations appropriately.
  • Share the technical expertise, soft-skills and telephone etiquettes with the team.
  • Share latest technical/process related inputs with the team.
  • He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution
  • and the root cause)
  • Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
  • Follows & Promote the company culture, its vision & values.
  • Good understanding of Architecture.
  • Good understanding of Servers (Application, Database & FTP).
  • Good Networking Concepts.
  • Knowledge of Linux, MySql, MsSql Servers.
  • Good understanding of program languages (Java , Visual Basics).
  • Good Communication skills.
  • Good Analytical Skills
  • Zeal to learn and work on new technologies.
  • Willing to work 24/7, primarily night shifts
Note: Candidates have to sign a service agreement of 1 Year.

Job Type

Interview Type

Written-test, Face to Face Interview

Company Description
We at eClinicalWorks have dedicated our professional careers to improving healthcare. We pride ourselves on our ability to listen to our customers and in turn our customers consider us their partner – we are proud of that relationship. We are 4,500 employees working towards the same goal and we are driven to succeed in providing the healthcare technology solutions of today and tomorrow. We are dreamers – and it is those dreams that don’t let us sleep. These dreams keep driving us to make the best products and cloud solutions in the industry.