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Nexus Group Global jobs - Technical Support Specialist

Technical Support Specialist

Nexus Group Global

location

experience

4 Years

salary

Salary not disclosed

qualification

BE/B.Tech, ME/M.Tech

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Posted: 3 Years ago

Views: 3

Applications: 5

Openings: 1

Job Description

The Position Will Involve The Following Areas Of Responsibility

Handling level 2-3 support cases, working directly with Nexus customers, partners and Sales Engineers.
Providing 24/7 Offsite and Onsite Support to the Priority Customers of Nexus.
Providing On –Call onsite support in case of escalation.
Providing Monthly Onsite visits to the existing customer.
Installing and configuring the Nexus Software suites and applications.
Resolving escalated customer complaints without the need for team lead intervention.
Escalating customer’s technical product issues to the Nexus Engineering department and working with them to achieve a resolution.
Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments.
Be proactive with all the latest technologies concerning Nexus products and the underlying technologies and disseminate this knowledge to the other engineers.
Escalate IT issues to the IT Manager where necessary.
Documenting troubleshooting and problem resolution steps.
Contribute to the Nexus knowledgebase, writing guides, technical how-to articles, etc.
Participation in providing training to customers as required
Undertake small to medium-sized IT projects as whenever instructed.
Reporting bugs to Product Management when reported/discovered.
Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product..

Other

Provide assistance and support to colleagues in IT-related matters
Work extra hours to meet deadlines, as required and where reasonable
Provide assistance as required to the TAM’s and AM’s
Ensure that a high level of customer service and support is provided to all external customers.
Representation of Nexus to customers, prospects, partners and at professional events

Required Skills

Minimum 5 years of high-level Technical experience working with Security or Network related products.
Excellent Customer Support skills coupled with a Degree and equivalent experience.
Certifications and Diploma’s are an Add-on.
Direct knowledge of Information Security and Network Architecture concepts.
Hands-on Experience with Key Identity Management concepts and Technologies
Knowledge in Cryptography, PKI, Digital Signatures.
Knowledge in SSL, IPSec VPN, Two Factor Authentication, OATH.
Hands on experience with Microsoft Windows Server 2012, 2016 operating systems.
Experience with Unix and Linux Operating systems.
Software Development Experience is an Add-On.
Basic Knowledge of Programming languages like C,C++, JAVA, .NET
Solid experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls and experience with Relational Databases ( MsSQL, Oracle, MySQL, DB2).
Exposure to Java, JSP, Servlets, jQuery.
Highly motivated with the ability to work independently and in a team environment.
Well-organized with the ability to multi-task and prioritize with minimal supervision
Excellent problem solving skills with a strong sense of customer commitment.
Excellent communication (written and verbal) and interpersonal skills.
Ability to understand and communicate concepts quickly, succinctly and accurately.
Demonstrated aptitude for mastering new software applications.

Job Particulars

Role IT Software-Engineer

EducationBE/B.Tech, ME/M.Tech

Who can applyExperienced (4 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id392278

Job Category IT/Software

StateMaharashtra

Country India

About Company

Nexus Group – Global

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