Tech Mahindra Business Process Services jobs - Technical Support Specialist

Technical Support Specialist

Tech Mahindra Business Process Services
experience 0 to3 Years
salary Salary not disclosed
Posted: 4 Years ago
Views:
Applications:
Openings: 1

Job Description

The ideal candidate who would have knowledge of desktop support and IT / application support and will be responsible for providing tech solution to customers.

 

Responsibilities

·Experience on Desktop support, application support

·Exposure on ITSM ticketing tools

·Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.

·Any Graduate or Under Graduate can apply.

·Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.

·Troubleshooting on Application Support (Off Shelf or Customized)

·Troubleshooting on Printers & MFD’s

·Troubleshooting on VPN software and Collaboration tools

·Troubleshooting on Password Reset tools and Remote-Control tools

·Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking

·Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

·Exposure to similar role for a minimum of 6 months.

·ITIL Foundation will be an added advantage. 

Qualifications

  • At least 6 months to 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Job Particulars

Role 
Who can apply Freshers and Experienced (0 to3 Years )
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 453860
State Uttar Pradesh
Country India

About Company

Tech Mahindra Business Process Services
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