Tech Mahindra Business Process Services jobs - Technical Support Specialist

The ideal candidate who would have knowledge of desktop support and IT / application support and will be responsible for providing tech solution to customers.

Responsibilities

·Experience on Desktop support, application support

·Exposure on ITSM ticketing tools

·Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.

·Any Graduate or Under Graduate can apply.

·Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.

·Troubleshooting on Application Support (Off Shelf or Customized)

·Troubleshooting on Printers & MFD’s

·Troubleshooting on VPN software and Collaboration tools

·Troubleshooting on Password Reset tools and Remote-Control tools

·Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking

·Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

·Exposure to similar role for a minimum of 6 months.

·ITIL Foundation will be an added advantage. 

Qualifications

• At least 6 months to 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work