Tech Mahindra Business Process Services jobs - Technical Support Specialist

Technical Support Specialist

Tech Mahindra Business Process Services
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

The ideal candidate who would have knowledge of desktop support and IT / application support and will be responsible for providing tech solution to customers.

 

Responsibilities

·Experience on Desktop support, application support

·Exposure on ITSM ticketing tools

·Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.

·Any Graduate or Under Graduate can apply.

·Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.

·Troubleshooting on Application Support (Off Shelf or Customized)

·Troubleshooting on Printers & MFD’s

·Troubleshooting on VPN software and Collaboration tools

·Troubleshooting on Password Reset tools and Remote-Control tools

·Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking

·Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

·Exposure to similar role for a minimum of 6 months.

·ITIL Foundation will be an added advantage. 

Qualifications

  • At least 6 months to 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Tech Mahindra Business Process Services
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Tech Mahindra Business Process Services Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Noida, can apply for Technical Support Specialist position in Tech Mahindra Business Process Services. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Tech Mahindra Business Process Services recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Tech Mahindra Business Process Services and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Tech Mahindra Business Process Services and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Tech Mahindra Business Process Services and near your city and get a secured career.