Fidelity National Information Services jobs - Technical Support - Specialist

Technical Support Specialist :: Pune EON 6 to 8 years (24/7 Shift )

Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

This role is a part of our Support Team. Career level professional role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments. Possesses knowledge in a specific business area. Works on one or more projects as a team member. Works under general supervision with latitude for independent judgement.

What You Will Be Doing

Provides desk-side assistance in resolving technology support issues, Performs installations, repairs, upgrades, backups and other maintenance tasks.

Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

Utilizes soft skills and troubleshooting skills to resolve client issues and questions, Asks probing questions to gather relevant information on routine and complex calls.

Uses effective listening skills to develop understanding of client questions or issues.

Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

Maintains passwords, data integrity and file system security for the desktop environment.

May handle phone and email assistance as well.

What You Bring

Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills

Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices

Ability to provide appropriate level of support and guidance with FIS applications and procedures

Effective use of listening skills to develop an understanding of client inquiries and problems

Excellent team player, Self-motivated to learn new technology and new ways to deliver support

Shows enthusiasm when providing technical support, Stays up-to-date with latest technology

Problem Solving and critical thinking skills

Added Bonus If You Have

• Willingness to learn new Technology and Challenges
• Experience in Production / Technical / Operations Support
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
• Knowledge of financial services industry
• Knowledge of basic financial analysis principles and ratios
  
  

What We Offer You

• An exciting opportunity be a part of World s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community
  

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.