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Technical Support Technician

Dell Technologies
Experience : Freshers
Education : BSc, BCA, BE/B.Tech
Location : Bangalore
Job Role : Others
Posted on 21 Oct 20
Job is expired
Job DescriptionLast Date 31 Oct 20
Desirable Requirements:

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Qualification
  • Any graduate who has good communication skills, basic knowledge of computers and willing to work in shifts should be good enough

Technical Support Technician:

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media No matter how complex the challenge, we rise to it We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products For critical matters, we use our systems to provide remote diagnostic technical support If there’s an issue with a customer’s product, we’ll analyze it, identify the
cause, recommend a solution and document the problem
Our Employee Value Proposition Our Culture Code unites us and makes us a great family of companies and a great place to work It’s how we run the business, go to market, work together and provide inspirational leadership Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead Join us as a Technician on our Technical Support team in Gurgaon to do the best work of your career and make a profound social impact

Key Responsibilities:

  • As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs

You will:

  • Provide first level Support on Dell supplied products and/or peripherals
  • Assign incidents in line with documented guidelines and procedures
  • Demonstrate good judgment in analyzing information to make routine decisions
  • Handle inbound calls, emails, and web interface to support existing and new customers
  • Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs
  • Be compliant and adhere to process design as per the management decision
  • Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process
  • Understand the administrative and operational requirements of the job
  • Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Essential Requirements:

  • First-rate customer focus, phone etiquette and work ethic
  • Excellent communications skills
  • Graduate Fresher to 4 years of relevant work experience required
  • Undergrad with 1 year of relevant work experience required
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Ability to handle stressful situations
  • Goal/Career oriented and self-motivated
Work Location: Bengaluru

Salary: 346 LPA

Interview Rounds: Two

  • Technical Support Technician
  • Experience : Freshers
  • Job Type : Full Time
  • Interview Type : Telephonic Interview, Group Discussion


Job Type : Full Time
Interview Type : Telephonic Interview, Group Discussion
Company Description

Dell EMC is part of Dell Technologies.Dell EMC serves a key role in providing the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. Dell EMC enables our enterprise customers’ IT and digital business transformation through trusted hybrid cloud and big-data solutions, built upon a modern data center infrastructure that incorporates industry-leading converged infrastructure, servers, storage, and cybersecurity technologies.
 
Here at Dell EMC we are continuously looking for passionate and talented thinkers like you who want to take our organization to the next level. Our programs allow fresh graduate students to experience a deep understanding of Dell’s signature culture of empowering people to do more with technology. Discover your full potential and experience what it is like to be part of a cutting-edge global company.

 

About Dell Technologies.

 

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities

 

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy),age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell

Job is expired
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