CSS Corp Pvt Ltd jobs - Technical Support - Tier 1 Email/Chat

Technical Support - Tier 1 Email/Chat

CSS Corp Pvt Ltd
experience Fresher
salary 1,80,000 - 3,50,000 Per Year
qualification
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Posted: 3 Years ago
Views: 13
Applications: 3
Openings: 50

Job Description

Note: Due to COVID-19 Pandemic Effect all the interview process would happen virtually  post the lockdown, selected people will be working from  Ambattur  Facility (Ambit IT Park)

Designation: Technical Support ( Tier1 Email / Chat Support ) Non-Voice Process 

Eligibility Criteria: 
  • Any Graduate / Diploma from 2019.
  • People from any batch(passed out the year before 2019) will eligible if you are meeting the criteria and still looking out for a job.

Skills Required:
  • Good written and verbal communication in English, should be able to write (frame sentences) without grammatical error
  •  Knowledge in gaming would be added advantage
Skill/Channel: Tier1 Email/Chat

Roles and Responsibilities:
  • Build a good/professional relationship with customers and resolve their issues
  • Understand customer issues by probing the right questions and respond to the customer’s emotion
  • Type a minimum of 30 words per minute with 85% accuracy or above
Work Timings and Shifts :
  • HOOP (hours of operation): 11:00AM to 8:00PM PDT (pacific daylight time) in IST (Indian Standard time) this will be 11:30 PM to 8:30 AM
  • Work in the night shift allotted and also should be ready to work in a rotational offs - based environment
Salary: 1.8PLPA to 2.10LPA
 

Job Particulars

Role Others
EducationAny Graduate
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id332608
Job Category Others
StateTamil Nadu
Country India

About Company

Unified Digital Marketing Ecosystem Through Cloud and Automated IT Operations
7X Faster in Launching New Campaigns Rapid Cloud Adoption and 60% TCO Reduction Automation and Capacity Optimization
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