Fresher
25,000 - 30,000 Per Month
Key Responsibilities :
a: L1 Service Desk profile
b: Respond to the issues reported by customer through voice interaction and through email, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in scope processes
e: Follows the incident life cycle as defined by process
- log the incident
- categorize and document
- resolve or assign the incident to relevant assignment group
f: Achieve client and Accenture defined targets on critical/internal SLA and KPI
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