Ceequence Technologies jobs - Technical support voice process

Category Technology Field/Customer Support Services Group Job Family Help Desk Services Location Chennai, TN IN Schedule Experienced 

Essential Job Functions Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications High school diploma or G.E.D. One or more years of technical training in computer support preferred Two or more years of technical or customer support experience Experience working with company products and operating systems Experience with solving computer related problems Experience working with company escalation policy Other Qualifications Interpersonal skills to interact with customers and team members Good communication skills Organization skills to balance and prioritize work Analytical and problem solving skills Ability to work in a team environment Work Environment Office environment May require shift work