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Technician

Shopizio ecommerce ltd
3 to 4 Years
Kolkata(Gariahat )
Job is expired
Posted on 22 Jan 19
Job DescriptionLast Date 23 Mar 19

Job Description: 

  • Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP as per guidelines in the knowledge base.
  • Remote desktop troubleshooting. 
  • Escalate complex incidents / requests to upstream technical groups.
Job Responsibilities:
  • Hardware & networking support.
  • Dialer Configuration, installation & support
  • Lead packet management
 Should be comfortable for: 
  • 5 days working Night Shift may require to do Day shift during training and transition
  • 2 Days Weekly Off Consecutive. 
  • Any 2 Days of the week 9 Hours Login ( With 1 Hour Break )
  • Good command on English (Verbal and Written) 

Job Type

Interview Type

Face to Face Interview

Company Description
Shopizio e-commerce Ltd. Is one of india's leading software solutions providing and IT consulting company.
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