Shopizio ecommerce ltd jobs - Technician

Technician

Shopizio ecommerce ltd
experience 3 to 4 Years
salary Salary not disclosed
Posted: 5 Years ago
Views: 2
Applications: 0
Openings: 2

Job Description

Job Description: 

  • Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP as per guidelines in the knowledge base.
  • Remote desktop troubleshooting. 
  • Escalate complex incidents / requests to upstream technical groups.
Job Responsibilities:
  • Hardware & networking support.
  • Dialer Configuration, installation & support
  • Lead packet management
 Should be comfortable for: 
  • 5 days working Night Shift may require to do Day shift during training and transition
  • 2 Days Weekly Off Consecutive. 
  • Any 2 Days of the week 9 Hours Login ( With 1 Hour Break )
  • Good command on English (Verbal and Written) 


Job Particulars

Role Mechanic
Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id106318
Locality Address Gariahat
StateWest Bengal
Country India

About Company

Shopizio e-commerce Ltd. Is one of india's leading software solutions providing and IT consulting company.
Similar Jobs
experience 3 to 4 Years
locationKolkata,North 24 Parganas
salary 14,000 - 22,000 Per Month
3 Days ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (3667) Admin (20) Agriculture and Dairy (0) Architect (574) Bartender (0) Beauticians / Spa (15) Bouncer (0) BPO / Customer care (26255) Caretaker / Nanny (0) Carpenter (1) Cashier (1) Cleaner / Washer (0) Construction / Laborer (1) Content Writer (585) Cook / Chef (72) Counsellor (244) Data Entry / Back Office (15824) Data Analytics (2) Design / Animation (2995) Delivery (86) Digital marketing / SEO (902) Draughtsman/Draftsman (0) Doctor / Physician (77) Driver (7) Electrician (6) Engineer (38987) Engraver (0) Event Planner (0) Fire Fighter (1) Fitter (2) Gardener(Mali) (0) Ground Staff (3) Hospitality Executives (299) Housekeeping (8) HR (1728) Insurance Consultant (0) IT Hardware Engineer (2033) IT - Mobile Developer (2982) IT Software-Engineer (23471) IT Software-QA/Tester (19) Lab Technician (1) Language Translator (1) Legal (2) Librarian (0) Management Trainee (1286) Mechanic (469) Media / Journalism (293) MIS Executive (7) Moulder (0) Nurse (598) Nutritionist / Dietician (0) Office Assistant / Helper (9) Operations (9) Operator / Machinist (3) Packager (3) Painter (0) Pharmacist / Medical Rep (849) Photographer / Videographer (1) Physiotherapist (1) Research/JRF/SRF (67) Plumber (0) Receptionist / Front Office (1092) Retail / Store Executive (204) Rigger (0) Sales / Marketing (6890) Security / Guards (5) Sports Trainer (0) Tailor/ dress designer (89) Teacher (340) Tool & Die Maker (2) Tourist Guide (0) Trainer (10) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (4) Welder (1) Others (732)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.