Determines the sequence of operations by studying production schedule
Performs defined tasks per documented instructions/processes
Prepares equipment for operations by accessing software in computer
Makes appropriate changes to the documentation, as needed
Monitors and manipulates daily system jobs
Starts operations by entering commands
Maintains operations by monitoring error and stoppage messages, observing peripheral equipment, and making adjustments in the process
Generates reports from batch jobs and distributes to end-users
Maintains incident logs for all monitored systems
Resolves user problems by answering questions and requests
Ensures operation of equipment by completing preventive maintenance requirements and tests and following manufacturer’s instructions
Troubleshoots malfunctions
Continuously monitors and reacts to IT operations processing schedule
Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within the IT department) regarding computer-related problems
Maintains supply inventory by checking stock to determine inventory level
Maintains client confidence and protects operations by keeping the information confidential
Contributes to team effort by accomplishing related results as needed
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