Technician Technical Support jobs in Bangalore at Dell Technologies

Role Overview:

Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.

Verifies warranty entitlement and determines appropriate action.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.

Role & Responsibilities:

Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Remains knowledgeable of Dell’s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.

Candidate requirement:

Should be open to work in night shifts in a 24x7 environment.
Should have excellent communication skills in English.
Should have strong technical skills

Educational Qualification:

Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience – full time experience.

Salary: 3 LPA - 4.5 LPA (Depends upon the individual experience.)

About Dell Technologies.

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy),age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell