Technician/Technical Support

DELL
Experience : 0 to 1 Year
Location : Gurgaon
Posted on 08 Jul 19
Job DescriptionLast Date 06 Sep 19
Technician, Technical Support

Location: Gurgaon, India 

Job Family: Product-Services

Job ID: R75829

Role Responsibilities:
  • Solves moderately complex customer issues on any product.
  • Provides first- or second-level support in the inbound or outbound contact center.
  • Prioritizes work based on time and complexity requirements. Exercises sensitivity to due process and proper pacing.
  • Routes customers when appropriate to proper support queues.
  • May identify opportunities for process improvements that contribute to the achievement of business metric goals.
  • Solves problems consistently and completely with minimum supervision.
  • Partners with team members to obtain resolutions to complex technical issues.
  • First point of contact for customer escalations.
  • Performs quality audits.
  • Applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise level customers by following documented Standard Operating procedures.
  • Prioritizes daily activities based on complexity
  • and escalates the issues to next level
  • Solves basic problems for customers and
  • attempts to resolve more complex issues
  • Understands support technologies

Essential Requirements:
  • Fluent communication skills
  • Time management skills
  • Knowledge of job associated database, software and documentation
  • Problem solving skills
  • Results driven
  • Strong technical aptitude and troubleshooting skills

Desirable Requirements: Typically requires 1+ years of related experience

Benefits
  • We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Dell does not have any policy of demanding money from candidates for attending interviews or for providing job offers. Genuine job openings in Dell are posted on the Dell career website and any job applications received by Dell will be reviewed and taken forward on merit based on the requirement within the company. The general public is hereby cautioned not to respond to or interact with any individual/entity who/which issues any emails/letters making demand for money from people on the pretext of being called for interviews/employment in Dell. Dell is not in any way connected/associated with such emails/letters, and therefore, cannot be held liable for the actions of either the perpetrators or the victims. Any person dealing with such individual/entities shall do so at his/her/their own risk and Dell shall not be responsible for any loss/injury arising therefrom. The public in general are also advised not to be attracted or lured by any communications that solicits payment and promises for interviews/employment.
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