About S&P Global Platts jobs - TechOps Support Specialist

Segment : S&P Global Platts



The Team

Design, develop and maintain editorial application platform for both internal as well as customer-facing solutions. The individual will contribute as part of existing team working closely with IT architects, tech leads, business analysts and quality assurance specialists.

The Impact :This is a hybrid role in-that it supports both 'grow-the-business' [Project] as well as 'run-the-business' [BAU] initiatives.

What's in it for you ?

When you work at Platts, the world's leading energy information provider, you get the best of a small company and a Fortune 500 corporation. With more than 900 employees in more than 15 offices spanning five continents, Platts has a highly diverse workforce, a global perspective, and a 'business casual' culture. As a subsidiary of S&P Global, Platts offers employees a competitive compensation program, a comprehensive benefits package, and a broad spectrum of professional development opportunities. As an employee of Platts and S&P Global, you are part of an organization with a long-standing legacy of journalistic independence and integrity, and a steadfast commitment to providing the markets with the highest quality, most timely and reliable information.

Responsibilities

• Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns
• Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners.
• Dealing with escalations in a timely manner to ensure issue is resolved to business partner's expectations.
• Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required
• Responding to logged service requests, account administration, software installations and general application and server administration.
• Composing technical knowledge base documents to be used within the team
• Working with external vendors to resolve service related incidents
• Connecting remotely to business partners computers to resolve issues
• Server maintenance, monitoring, health checks, restarts, and BAU operational work
• Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call.
  

What We Are Looking For

Basic Qualifications :

• Basic knowledge in AWS design and best practices
• Basic knowledge in maintenance and support of all AWS functionality
• Basic knowledge in operational Management of AWS system
• Advanced knowledge of best practices in perimeter protection
• Familiar with ticket management systems (ServiceNow preferred)
• Familiar with monitoring systems (Cloud watch/Naemon preferred)
• Windows OS including Active Directory and their operational configuration
• Linux OS and their operational configuration
• knowledge of Networking (TCP/IP, DNS, NAT)
• knowledge in Webservers - IIS, Apache & Tomcat
• Understanding of DevOps.
  

Other

• Well-developed English verbal and written communication skills.
• Candidate must be self-sufficient, driven, energetic with passion for technology, provide excellent customer support service, and have patience to work with technology teams with different levels of technical knowledge
• Able to operate under pressure and in time sensitive support environments.
• ITIL qualifications.
• Degree level in an IT related field preferred