Help Desk Support For International BPO voice Process
• Minimum 1 years of experience in troubleshooting, (Any tech support) service desk support (International support) • Excellent communication • International voice experience • Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement • Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention • Predominantly Voice Interaction support and also through email, chat & remote support • 24x7 Support, shifts based on roster This means role requires working in US / Night shifts and weekends and on national holidays • • Hiring via telephone and offer letter online for BPO/KPOS in Bangalore
Skills: Tecnical Support, It Support, Service Desk, Remote Support, Technical Support, It Helpdesk, Helpdesk, Desktop Support, Laptop Support, Call Center, Voice Process
