Capital Links jobs - Tele Caller

Job description

Roles and Responsibilities

The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. (Financial Services)

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Key Responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Selling over the phone and achieve the targeted sales numbers & value, set quality parameters
• Explaining the product features (Loans) 
• Understand the Customer requirements.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements

Skill and Competencies required:Functional

• Language skills English / Hindi
• Telemarketing / Selling Skills
• Basic computer skills MS Excel, Word

Behavioral

• Values Integrity / Honesty / Respect
• Communication Oral & Written skills / Listening
• Executive Presence
• Business / Telephone Etiquette
• Influencing Skills
• Empathy
• Self-driven / Initiative
• Ability to manage stress
• Willingness to learn