Greetings!
We have an opportunity with us incase you are contemplating a change.
Responsibilities:
Follow up on accounts assigned to contact customers, inform them about their overdue/ upcoming dues and get them to pay and regularize their repayments.
Achieve the performance targets that has been communicated by the Reporting Manager
Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the Reporting Manager
Follow up to ensure payments are received.
Focus on resolving and responding to customer queries.
Initiate settlement negotiations to recover delinquent balances (seriously delinquent/specific accounts)
All customer interaction/communication must be done using approved formats, approved media and recorded lines and official/ designated mail IDs.
Work on reports as and when required.
Candidate Requirements:
Minimum 1 year of relevant experience in tele collections
The job holder should possess good communication skills.
Proficiency in any of these languages is a must Tamil/Malayalam
Ability to negotiate and have a good understanding of MS Excel
In case the opportunity sounds exciting please share your updated resume or reach already approached, please share references.