Efarm Exchange Pvt Ltd jobs - Tele Counsellor

Role Overview:

The Tele-Counsellor sells paid memberships over phone to clients who are looking to list agricultural property. They also interact and support franchisee and other internal stakeholders for all leads (buy/sell/lease) and help in conversion. The job is to reach out to various stakeholders over phone, explain them the product & features and deliver value to the customers.

Business Vertical: Land

Location: Noida

Key Responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
• Explaining the product features in detail and how to use the packages.
• Understand the Customer requirements, encourage them to upgrade / renew the packages.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements.

• Skill and Competencies required:
  
• Business Knowledge Process Knowledge
  
• Product Knowledge
• Customer Orientation
• Language skills English / Hindi/ Regional language
• Telemarketing / Selling Skills
• Basic computer skills MS Excel, Word

Education and Experience:

• Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply
• Minimum of 6 Months to 4 years’ experience in Telesales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance
• Engagement process or domain knowledge.