*Overview:*As a Tele Education Counselor, you will play a pivotal role in supporting students in their academic journey through remote communication channels. You will provide guidance, advice, and support to students enrolled in online education programs, ensuring they have a positive and successful learning experience.
*Responsibilities:*
1. *Student Support:* Offer guidance and support to students via phone, email, or video conferencing, addressing their academic concerns, questions, and challenges.
2. *Educational Counseling:* Provide personalized counseling sessions to help students set academic goals, develop study skills, and overcome learning obstacles.
3. *Course Selection Assistance:* Assist students in selecting appropriate courses based on their academic interests, career goals, and program requirement.
4. *Crisis Intervention:* Provide support and guidance to students experiencing academic or personal crises, connecting them with appropriate resources for assistance.
5. *Technical Assistance:* Assist students with technical issues related to online learning platforms, ensuring they can access course materials and participate in virtual classrooms effectively.
6. *Documentation and Reporting:* Maintain accurate records of student interactions, counseling sessions, and progress reports, documenting any significant issues or concerns for follow-up.
7. *Collaboration:* Collaborate with academic advisors, faculty members, and support staff to coordinate student services and interventions, ensuring a holistic approach to student success.
8. *Professional Development:* Stay updated on best practices in online education, counseling techniques, and relevant technologies to enhance counseling services and support student success.
*Qualifications:*
- Bachelor's degree.
- Previous experience in counseling, advising, or student support services, preferably in an online or distance learning environment.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively engage with students from diverse backgrounds.
- Knowledge of educational theories, learning strategies, and academic support resources.
- Familiarity with online learning platforms and technology-mediated communication tools.
- Empathy, patience, and a genuine desire to help students succeed in their academic pursuits.
- Ability to work independently, prioritize tasks, and adapt to changing circumstances in a fast-paced remote environment.
*Benefits:*
- Opportunities for professional development and growth.
- Meaningful impact on students' academic success and personal development.
- Competitive compensation package.
- Collaboration with a dynamic team dedicated to student support and success.