Tele Research/Caller Representative

Knitter Social Networking Pvt Ltd
Experience : Freshers
Location : Bangalore(Koramangala )
Yearly Salary : Rs. 1,00,000 - Rs. 4,00,000
Job Role : Others
Posted on 31 Jul 19
Job is expired
Job DescriptionLast Date 30 Aug 19

Job brief:

  • We are looking for an enthusiastic Tele Research Cum Caller Representative to contribute to the growth of our company. You will be responsible for closing appointments/deals over the phone and will be working on maintaining a good relationship with the agencies/users.
  • An effective representative must be an excellent communicator and have superior people skills. You must be comfortable in presenting products or services over the phone as well as dealing with complaints and doubts.
  • The goal is to help the company grow by bringing in agency tie-up and developing business.
Responsibilities/JD:
  • Contacting potential/existing/databased agencies/users to inform them about our products/services using scripts
  • Answering questions about products/services or the company
  • Asking questions to understand users’/agencies requirements and close the discussion
  • To take care of outbound & inbound calls
  • Fixing appointments with the existing/new agencies
  • Coordinating with the field executive & helping them in agencies tie-up
  • Generating reports based on the discussions (analytical & strategic)
  • Enter and update agency/user information in the database/MIS
  • Handle grievances to preserve the company’s reputation
  • Take and process orders in an accurate manner
  • Go the “extra mile” to meet the quota and facilitate future needs
  • Keep records of calls and note the useful information
  • Analytical thinking with decision-making skills
Requirements:
  • Proven experience as a tele caller representative or other customer relationship/customer service role
  • Proven experience in telemarketing & brand image building
  • Proven track record of successfully meeting upset quota preferably over the phone
  • Good knowledge of relevant basic computer programs and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge & command over English & Hindi (Malvi, Bhilodi, Gondi, Kalto, Nimadi, Bundeli and Bagheli will be an added advantage/not mandatory)
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA/any graduate will be a plus

Job Type : Full Time
Interview Type : Written-test, Face to Face Interview, Telephonic Interview
Company Description
Knitter has been woven, by carefully considering the requirements of a rural lifestyle. The platform greatly benefits by giving information about the news and schemes provided by the government through posts. The users will be able to directly interact with the officials who represent them. Like any other social media platform, Knitter will allow the users to interact with one another, which could be business or personal. The users can create pages and post about their business ventures. it allows ethical public discussions about the queries and difficulties people face in their everyday lives. Agriculture being predominant in our country, the users will now be able to acquire agricultural tools and equipment as and when they need. The roots of India begin in our villages and knitter is another step to the development of our villages.
Job is expired