Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to up sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
Requirements:
- Certified Sales Professional (CSP) accreditation is advantageous.
- Proven experience working as a telesales executive.
- Proficiency in all Microsoft Office applications.
- The ability to follow scripts.
- Strong negotiation and consultative sales skills.
- Excellent organizational and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.