ViGyan Media & Technologies Pvt. Ltd. jobs - Telecaller

The Telecaller is responsible for working closely in line with the company Mktg. & Sales Strategy performing functions including, but not limited to:

• Identify, generate and qualify leads from various sources, contacting potential or existing customers to promote services using well-adjusted sales scripts
• Generate interest, provide information, handle objections and factor customer feedback to create sales opportunities on telephone
• Ask questions to understand customer needs / requirements and close sales
• Answer questions about the company or its services
• Schedule appointments to direct prospects to the field sales team based on their schedules
• Manage, track and follow up on prospects through calls and mails
• Support and advise potential or existing customers by answering incoming calls
• Enter & update customer information in the database by completing forms & record logs
• Take and process orders in an accurate manner; maintain computer, telephone and other equipment
• Handle grievances to preserve the company’s reputation and if needed, escalate to team leader
• Go the 'extra mile' to meet sales quota and facilitate future sales
• Create, update and maintain records of calls, sales, activity reports and other useful information for future follow ups
• Measure, prepare & present achievements and identified KPIs as and when needed
• Meet company expectations for excellent customer service, patience & professionalism at all times
• Maintain and improve skills & knowledge by participating in regular training & development sessions

• Computer Skills: Basic Computer knowledge (MS Excel, Word, etc.) will be a plus.
• Soft skills: Good Business Communication skills (written & verbal),Good Selling & Presentation skills, Result-orientated, Patient, Persistent & Ability to handle Customer Rejections, Honest & Hardworking, Flexible, Open to Feedback
• Proven track record of exceeding sales targets for similar industry/solutions will be a massive advantage.

• Computer Skills: Basic Computer knowledge (MS Excel, Word, etc.) will be a plus.
• Soft skills: Good Business Communication skills (written & verbal),Good Selling & Presentation skills, Result-orientated, Patient, Persistent & Ability to handle Customer Rejections, Honest & Hardworking, Flexible, Open to Feedback
• Proven track record of exceeding sales targets for similar industry/solutions will be a massive advantage.