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Telecaller

ViGyan Media & Technologies Pvt. Ltd.
0 to 2 Years
Ahmedabad(Prahlad Nagar ...)
7,000 - 10,000 Per Month
Posted on 12 Mar 19
Job DescriptionLast Date 11 May 19

The Telecaller is responsible for working closely in line with the company Mktg. & Sales Strategy performing functions including, but not limited to:

  • Identify, generate and qualify leads from various sources, contacting potential or existing customers to promote services using well-adjusted sales scripts
  • Generate interest, provide information, handle objections and factor customer feedback to create sales opportunities on telephone
  • Ask questions to understand customer needs / requirements and close sales
  • Answer questions about the company or its services
  • Schedule appointments to direct prospects to the field sales team based on their schedules
  • Manage, track and follow up on prospects through calls and mails
  • Support and advise potential or existing customers by answering incoming calls
  • Enter & update customer information in the database by completing forms & record logs
  • Take and process orders in an accurate manner; maintain computer, telephone and other equipment
  • Handle grievances to preserve the company’s reputation and if needed, escalate to team leader
  • Go the 'extra mile' to meet sales quota and facilitate future sales
  • Create, update and maintain records of calls, sales, activity reports and other useful information for future follow ups
  • Measure, prepare & present achievements and identified KPIs as and when needed
  • Meet company expectations for excellent customer service, patience & professionalism at all times
  • Maintain and improve skills & knowledge by participating in regular training & development sessions
  • Computer Skills: Basic Computer knowledge (MS Excel, Word, etc.) will be a plus.
  • Soft skills: Good Business Communication skills (written & verbal),Good Selling & Presentation skills, Result-orientated, Patient, Persistent & Ability to handle Customer Rejections, Honest & Hardworking, Flexible, Open to Feedback
  • Proven track record of exceeding sales targets for similar industry/solutions will be a massive advantage.
Required Skills and Qualifications
  • Computer Skills: Basic Computer knowledge (MS Excel, Word, etc.) will be a plus.
  • Soft skills: Good Business Communication skills (written & verbal),Good Selling & Presentation skills, Result-orientated, Patient, Persistent & Ability to handle Customer Rejections, Honest & Hardworking, Flexible, Open to Feedback
  • Proven track record of exceeding sales targets for similar industry/solutions will be a massive advantage.

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description

ViGyan is an Internet / Digital company committed to empower and enable enterprises to create & harness growth opportunities - digitally. Backed by 20+ years of Core Team industry experience, our specialization in Virtual Location Experiences & Hyperlocal Content Discovery in association with giants such as Google has helped hundreds of businesses across a number of verticals scale great heights. Our full-service solutions range across domains such as Virtual Reality, Information Technology, Digital Mktg., Photography and Mktg. Strategy & Consulting.

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