Develops and expands on new customer base and cards deals through referrals provided to achieve monthly sales targets.

Verifies customer documents for cards application and ensure complete submission of documents.

Provides after-sales-service to card members in matters relating to the cards as and when necessary and ensure timely response to customer request or complaints.

It is a sales position with clearly defined sales target.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement: