ICC Private Limited jobs - Telecaller

 Responsibilities:

• Initiating sales with potential customers over the phone.
• Need to attend client queries related to the product we offer them.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.
• Track and maintain the outcome of each Enquiry/Lead.
• Follow the customers and clear the query.
• Develop new business relationship. 
• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirements:

• Excellent Communication Skills
• Good Problem-solving skills over the call
• High energy level