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Telecaller

Recro media

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experience

Fresher

salary

Salary not disclosed

qualification

12th Pass (HSE)

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Posted: 1 Year ago

Views: 1

Applications: 5

Openings: 1

Job Description

Telecaller

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Greet customers warmly and ascertain the problem or reason for calling

Handle product recalls

Attempt to persuade a customer to reconsider cancellation

Inform customers of deals and promotions

Utilize computer technology to handle high call volumes

Work with the customer service manager to ensure proper customer service is being delivered
Compile reports on overall customer satisfaction

Language: Tamil & Kannada, Telugu

Job Particulars

Role BPO / Customer care

Education12th Pass (HSE)

Who can applyFreshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id807621

Job Category BPO , Work from Home

Locality Address Kalyan Nagar

StateKarnataka

Country India

About Company

Recro media

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