• Managing outbound calls
• Following various communication scripts when speaking to a customer;
• Identifying customer needs, answering questions and providing solutions/alternatives;
• Selling products and services wherever possible;
• Building sustainable customer relationships;
• Keeping records of all conversations organized;
• Building product knowledge; and improving performance and achieve targets.
• Maintaining and improving quality results by adhering to standards and guidelines.
• Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
• Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.
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