Chennai fertility and multi speciality hospital jobs - Telecaller

JOB DESCRIPTION

Department                             :           CRM

Designation                             :           Telecaller

Report to whom                      :           CRM  Incharge

Language                                  :           Hindi, Bengali(Mandatory)..

Duties & Responsibilities:

·         Answer calls, Explain the procedure of treatment and services offered by the hospital

·         Make calls to potential patients to understand their needs and requirements

·         Response to queries and issues related to the treatment and services

·         Maintain database of the patients on a regular basis for follow-up and treatment

·         Obtain Customer feedback, Strengthen the relationship with new and existing Patient’s

·         Communicate and coordinate with internal departments

·         Develop and manage digital marketing campaigns

·         Create high-quality SEO content

·         Research for Leading keywords

·         Daily reviews of the keyword ranking status

·         Manage and update social media platforms

·         Optimize content for the social networking channels such as Facebook, Twitter, Instagram, Pinterest etc.

·         Promote Organization services in the digital space ( Paid Ads for Facebook Campaigns and Google AdWords)

·         To Measure the performance of campaigns through Google Analytics

·         Adobe Creative Suite – Using Illustrator to create and edit Poster, Template, Brochure and Pamphlet.